as soon as we get the green light

go ahead

okay hhh it 's gon na make noise okay hh [S3] now we can talk to [org1] tomorrow and then we see what can we do it

o h

o h but the idea was not bad or

the idea was n't bad no

no i 'm pretty sure i get the forty from [org1] ex luxembourg so

that should n't be the big deal

we go with [org1] prefer them to [org2] and the rest wait and see

yeah it 's it 's a pity but o- on on on th- the one side i would love would like to work with him cos sometimes there they have options we might need but on the other hand

m hm

do n't make sense

if you think you can promote us better than [org1] erm and you think it 's an in more an alliance with other things cos there er you still have er good knowledge of the chinese market hh i have no problem your decision

what i would 've been

think think about it le- let 's do it this way hh i check with er tomorrow with [org1] the rate what would be a scenario yeah and also from pickup dates and all this hh and then we can see and erm where we can see where we are going yeah

does it mean that if we start something for shanghai we can stop singapore

please

well that 's why i want to have erm hong kong [org1] pre ferred yeah

hong kong can xx

but because with singapore we will not go anywhere that 's a problem i have to delete your singapore deal so erm

and i i rather prefer to give hong kong to [org1] and to [org2] if i can keep the shang hai somewhere else than with [org1]

okay so we have quite of a deal already in here yeah hh but er m

really erm the main interesting point was for me the evaluation of the australia market one ten to one sixty

ten one ten to one sixty

so

you can get one forty and that 'd be already low

exactly so there is something going on

does n't matter if you get then yourself [org2] as their service but the rate is there so

on with with with [org3]

yes

with [org3]

it 's an argument

yeah

yeah

yeah okay if he can er if he comes start this way and then he makes a new evaluation we can kept one twenty with [org2] hh sorry to say i don- do n't care any more i could n't care less which er we we we use him and we fly it

yeah

er goodbye to xx goodbye to [org3] goodbye to i do n't know what

yes yes

yeah and er but but the but the main interesting point for me was if he said in the dutch market the rate is between one ten and one sixty this is also the [org3] rate and [org3] and we 've seen it today and yesterday is playing the game it 's not [org4] with a [org19] it 's not er it 's it 's [org3]

mhm

yeah and [org3] together with [org5] is always x there i 'm v ery convinced about this one

if things xx can it be [org4] via via melbourne or whatever it 's not possible

just

maybe korean i 'm still awaiting a reply on this one

mhm okay

can maybe get something like er [org1]

hm

one sixty but er depends on the pivot

do n't underestimate er [org4] if it comes to [org19] they 're playing dirty games there as well

depends depends how they can x in the flight from er

pf yeah

that 's why i had this idea

if they gave a rate i would n't ge- get the same rate it 's not er

okay

the way they are playing games

hhh okay then er hh let 's come to the normal part of our normal sales meeting what is the status today something very special in the pipeline [S5] all normal

no all normal xxx

where did we end on the weekend with the [org6] flight

where we do where what

where did we end fifty- five

five

so all this means

more or less you know with a with a credit

except trucking

i mean more or less with more or less

break even okay okay great that 's great okay hh

xx will go by charter

m hm

yeah no no no the reason for for the credit not is not the dubai ones

yeah

we have another one on er friday out of frankfurt hh but er the reason is the twenty-seventh of january

okay

[firstname1] [lastname1] hh [S3] [firstname2] myself [firstname3] [firstname4] [lastname4] in frankfurt and erm i mean the target is now really to keep the flight with this dollar we have

who who xx

to keep the flight

mhm

yeah and there will be tough negotiations the gambling plan is [org6] line will take two three if possible four positions on the flight hh and [firstname3] will reduce the charter price by

o kay

yeah what she offered already was the twenty-five thousand dollars again less

er thr- three four position is something like er eight tons huh

for

so either this is gon na be enough for the margin of pollutions

yeah but

yeah that 's exactly the the calculation that 's why [S7] has your ordner

in the case of fifty-four so

yeah

and is getting facts and figures markets x i would sit together with you as well on er wednesday or thursday hh so to put some figures re quested rates whatever er [firstname4] is er firing to [firstname5] [lastname5] he 's taken completely out the last weeks er weekend 's production yeah i- if you do n't know you had moved one thousand seventy-three pieces on your flight hh er four houseables less than two euro er on the house that we built hh i can er i will show it to you it 's the german mail but erm hh he was really hh putting in sales revenues er some houseables from germany three sixty five you have to mark it differently and yeah

yeah yeah

so erm he is on the way yeah

so it 's a good thing that e r

that [firstname4] ai n't doing the flight because he 's first doing the copies for me then he has the time to check the

yeah

the fax i 'll show you

er [firstname4] is is great and er i mean it 's a question of marketing and also [firstname5] [lastname5] has said this and you know [lastname5] pf he will not say please my dearest organization in germany would you please be so kind and do this and that [firstname5] [lastname5] is more hey

do it

do it and if you do n't do it you have a problem

and

so erm and there is a good chance

he is er at our age thirty-five thirty-six

mhm

xx ah he is not as

we need a kʃ: pushing you through where he wants

yeah

hh yeah but as was as long we had som e stations like munich xxx and so on preferring legal and they are writing you on a mail we go for legal

yeah let them go away we do n't take the nine a he was in one of the mails exchange i was er also mentioned with the cologne issue

yeah the same so

ninety-five cents on [org7] i mean this is not the cargo we we are targeting for but this is exactly what [firstname4] is telling to [firstname5] [lastname5] and [firstname5] [lastname5] then to [firstname6] [lastname6]

i know

this is a marketing and sales issue we move on a saturday the only freighter out of frankfurt arriving sunday everything delivered monday morning nobody else is moving a freighter on saturday to narita

no

we are the only one out of europe

you know

xx xx i know

yeah so hh the price we are buying is quite good we know what er [org5] is paying for dc ten

yeah

which is e r more or less if you would see the different payloads the same we are paying

with [firstname7] xx and you know that more or less cos would be interested to know if they are also committed in the import side which will ba lan ce the rates you know

hh er i do n't know i really do n't know yeah but er as we all think with the high dollar course

yeah

we have a chance yeah cos one twenty-seven one twenty-eight which is today one thirty erm should be hh reasonable i will make now two calculations one twenty-five and one thirty as exchange rate hh and see what where we where we d- do we need to end hh the three positions if you go for the flight with with er the full payload not the reduced one for seventy-eight x er m bear in mind the flyaway kit is not on board this is already tonnagewise er not so much but positionwise so eight tons payload less we have a payload of sixty-five we will have a price which we had for fifty- two tons or fifty-three tons

hm

actual

well i wait and see i do n't know i i do n't think that er those guys from [org6] will just calculate the same rate you know

yeah yeah [firstname3] offered already to me

the rate of fifty- four

if she can take three positions from [org6] line her idea is to give us the twenty-five thousand dollars less meaning back to the seventy-eight x deal

fifty-four yeah yeah

and i said to her yeah then we are n ear to it [firstname2] and my target will be around a reduction of thirty to thirty-five thousand dollars and then three positions less no fak on board full payload to seventy-eight gross again but some have eight tons so it will be seventy sixty-nine sixty-eight gross for us plus volumewise it 's only three position points cos their cargo is high-dense from line

yeah but but the thing is that er their cargo is gon na be the the amg containers which is taking you the three position one of three three nice positions on the aircraft so no

hh but for three positions for each position ten thousand dollars e r ooph

our pivots is going out two two you know so i mean you just have the calculation with a french or with the swiss or with the i talians

yeah two two by er we have no rate which is er er er higher than one euro eighty or one euro ninety so make life easy even if you would get two two euro

but er i mean yeah the thing is

a kilo it 's four thousand euro we have on a position or let 's say five thousand euro which equals six thousand dollars hh and we will get ten thousand dollars hh but even this would be not our problem cos we will not get a kickback or something

m hm

sim ply we will get a new charter contract as from april with a certain amount which integrates three positions are not our positions

mhm

so also life life easy okay

yeah

hhh okay weekend was fine some pro blems

no xx xx xx no problem went rather well just er

of

okay

some council papers left behind in amsterdam on the [org8] council rather than one they flew the cargo with the cargo the paper got the xx xx x for a japanese xx kind of xx

yeah yeah

xx with the xx

o kay

that 's about

good [S3] e specially the weekend problems

hhh nothing special went so far for the amount of cargo it went well i mean i i had one discussion with [firstname8] erm regarding an adb drive shipment for beijing which they actually it was n't at any time available for the m er for the mu flight but instead of calling somebody or er asking either [firstname13] or myself what to do with it they just kept it on f- er in luxembourg and documents had been found at three or one o'clock sunday so we easily would have catched the ca flight monday usual problems but that was it actually

okay

for that amount it picked little bit up we had more freight on last weekends normal

and now we 're heading towards chinese new year

yeah one week to go

one week to go

i would say it in the first

taipei taipei will be finished by the weekend by this wee kend taipei bangkok but er bangkok not so much but taipei

mhm

e rm asked after that they don- do not want to have anything any more same shanghai they want to have the last freight coming in around eighteenth or nineteenth so

then they close down

then they close down on the twenty -second and o pen up again the twenty-ninth

yeah twenty-six th

yeah but they want to have the cargo back then in as from twenty-six correct

in taipei yes

yeah

for shanghai it w- it can be late

er m [firstname10] has left

o h you left

just the he internally here some how there was mix-up if he wou- wants to visit a colleague hh but he will be er in five to ten minutes in your office

o h

o kay

yeah and then er just you have to give a ring to [firstname11] er to transfer back to the

good

airport

okay

okay

yeah

yeah shanghai i expect the first freight going out on the twenty-eight twenty-nine but we have flight cancellations of [org23] during the complete week cargo is operating twenty-ninth the first flight again so

so you 're already on the phone with er sao paolo

xx

no i 'm not i i 'm still waiting for the [org19] fastshot

i have no information yet but i ask shanghai already whether they expect anything special

we need it

from er certain clients but no response so far nothing no [org19] the- they do n't know actually whether someone is planning something or whether there are special fees for customs clearance

hh okay wait and see hh

let 's wait and see there is still one week to go but this y- year we have no [org23] flight to cover

i 'm waiting

the space and they would need

but we have a lot of cancelled fms mks

yeah we can move m- we can move quite a lot of mk that 's true

and we have the traffic rights this year

so we can move directly into pvg we just have to er make a touchdown in macao and then hh as long as we touch touch down we can directly er kick off again yeah i just

work dubai in throw a little bit freight out

yeah

one time over the runway and we have the tra ffic rights

they they cancel all the quite a lot of mks er i saw a few mails from from er [firstname12]

yeah erm tomorrow when [firstname13] 's back we have to sit together cos e- especially my self with with e r [firstname13] but also for this issue o- er you join please hh er there will be a lot of changes

surely yeah

yeah especially now for the next weeks but i expect them for the complete summer yeah with er a lot of flights will be terminated in macao e r some will but it will no no xxx set- up it will be er one way here one way there spoken to [firstname14] yesterday and there 's some other plans in the pipe

hm

what we do it 's tomorrow with [firstname13] cos it 's important that she knows yeah and do some calculations as well then tomorrow hh she 's a lot xxx okay [S4]

well the weekend was quite okay only twenty kilograms left behind on the city council saturday er out of er eight tons

that 's good

yeah

there is not so much for time being so picking up a little bit but saw the request yesterday from italy but er pf sea freight or air freight who knows

yeah as usual

just for our calculation purposes for time being so pf got a yeah small manila shipment this week from [org9] six tons or three xx

mhm

e r and som e some some jakarta er rotations but again the same probably sea freight just for calculation purposes for time being nothing nothing really big on the pipe

okay

no i had a chat yesterday evening with er sydney regarding the xxx business i made an offer end of last year and er a complete xx for japanese as well fo r uk for ireland us

mhm

and for the uk business we 're still on a good position i reduced the rate a little bit

yeah

but the yield would still be quite inter es ting if we keep it the the volume of cargo is decreasing something like thirty per cent less than last year cos they 're back on schedule and they send most of the cargo with er with vessels

ˈɪʃn do n't like it

yeah apart from that

let 's do some thing let 's go to to uk and to manchester and ruin their factory

voila

voila er m the organigram from er [firstname15]

mhm

i have seen

yeah

so i 'm astonish ed i thought he was take over the marketing position

er he had the er the offer but he refused

aha

he refused

so we 're back to good old [firstname16]

more or less yeah

okay hh i see what this means again

mhm

er m did you hear from from from from [firstname17] something about this [org10] story

no i e r spoke on friday evening with [firstname18] they would offer three kinds of er services from sydney

be very careful we just quoted a complete new [org10] xx

i know he got it as well and he realized that er the rate i gave him was er different than the one i received from er [firstname19] and i told him consider the one we gave you cos i think there was only one and er one eighty-five

yeah

one rate from [firstname19] and he

only one rate he got not from [firstname19] directly but from the the gad from paris to the guy i er xx say this cos

yeah i stopped er stopped with [firstname18] as well for taipei to issue he was asking them there he drive everybody crazy crazy in this er matter for for [org10]

mhm

so e r also for the rest if er [firstname18] [lastname18] cames to you with [org10] rates you refuse to talk to him

yeah you give it to us er [S7] and myself and er the best greetings er will be go to [firstname20] in basel cos we are annoyed of quoting left right and center

mhm

yeah every two weeks something e r [firstname20] is getting e r nuts as well yeah because if they do n't erm if er [org11] is not able to manage this account correctly then it 's a [org11] problem

mhm

and bear in mind the rates er must be valid for a long long time two years i think or three years they want to fix rates

yeah the

the thing i learn as well is that they can offer a service on a direct carrier so means we could er add a a service on Mp

mhm

so a and b ser vice would be under [org12]

yeah

for example

but i 'm not pretty sure e r [S7] do you having in the mind the transit time they want to have for australia three days on a direct flight

to [org10]

was n't pretty sure yeah we can look it up

do you mean that

did we have that xx transit times was xx x

i 've quoted so many tenders lately that i do n't have an overview any more

yeah i do n't remember any more

i will check

i think was fifteen in the last fourteen days hhh okay

yeah apart from that

calm days as us ual in january okay

mhm

us hide i would say no news for anybody

no

okay good hh okay so er m i will be in lugano monday tuesday so if you have something to take up please let me know i know this issue here [S5]

hh a lots of big issues i 'm back on wednesday e r the week after i 'm in frankfurt two days private at next thu - thursday we will sit together a little bit about frankfurt problemas hh which might be there from your side which you see especially for you [S5] [firstname21] will sit together for the for the [org6] issue this way er m next week hh no [firstname22] is coming this week still as far as [firstname13] was was telling us as visitors

there was something is

there was something yeah

as it 's concerning main land i 'm not so into it

resemble me e r something was for next week and er for the twenty-ninth i think i have added er [org14] mister [lastname23] is coming

o h with nice dalian rates

i do n't know what is coming but e r this nice old teddy bear mister [lastname23] er [lastname23]

he approached to [firstname13] approached

i think it 's nice to have he 's coming by car so he 's saying he will be arrive at eleven o'clock coming eleven o'clock coming from brussels hh so i expect him at one o'clock or something like that hh

not early yeah

but [firstname23] is a nice guy to have him

yeah sure sure

yeah but

now [firstname13] i know [firstname13] approached him last week for dalian

a h okay

waiting cos they are ope rating now the direct flight

a h that 's why

suddenly

i was surprised getting a mail from him er yes- on friday it was i plan a visit to luxembourgs erm okay [firstname23] what 's up but maybe also for shanghai er shanghai

maybe

[org13] hhhh

there was about a story they 're flying now ex luxembourg

there 's a flight in place luxembourg almaty shanghai

never saw an [org13] [org13] plane out side

at [ORG13]

[org13]

hon estly

yeah you will not see an [org13] plane yeah if you see a

a white plane

a a completely white plane

at a white plane

is most likely the the one which is painted like a korean but not has not the korean flag and there is

that 's also

[org13] hh [org13] will not fly and does not fly with any signs on it not even a flag on all their aircrafts

okay

reason for it

e r prhː

since thirty years or even longer

i can imagine yeah

okay

i brought some passengers just to munich airport where the special terminal

most most safest air line so the only thing i 'm i have a problems with is do we have to go to the decompression chamber then but [org13] had offered ex liege for tim- and at times where we bought ninety cents eighty-five cents they offered fifty-five cents already so i expect to have a rate beneath fifty ex luxembourg

okay i gon na give a call to [firstname9]

prepare them

prepare him i need forty hh he will kill me yeah and erm that 's why you go first yeah they still have not reached me but this is typical [org13] they try two three times and then you do n't hear for four weeks from them but n- normally they 're not like this i hear never from them i do n't even t- know the names who is [org13] here i have to ask [firstname24]

last week somebody called and was asking for you i do n't know if somebody was calling again

that was a lady this time

that was a lady yeah

okay i ne ver spoke to them

yeah a lady

hm

they always said they they they try it again and they never call again but the problem is the same rates are then for [org5] and for [org5] et cetera pp yeah hhh er m hh yeah i think that 's

erm maybe i have something

hm

before i forget that again regarding the manual

ah yeah

hm

e r i did a mistake in the way that i was copy and paste some rates some countries and then we just er let the benelux flights into xx and cancelled the same like all the countries you know we 're having a buzz x xx x

so we in creased

and those things so we increased

but till now i did n't heard any thing so i said to [S5] hm give it a try or shall we change

so

yeah i think we have to be back huh quickly change it er

change it send a mail out

yeah

cos er [firstname25] [lastname25] is on the way to here more or less and they want to tackle a lot of issues er m send a mail out hh maybe maybe you prepare the new manual this week

just give me the rest there 's things and i will change it

give it [S7] will send it out and er will say sorry we had done a a failure this is the real for the benelux

give you now or

yeah anyway if you ge- do n't ge- if you do n't get the cargo for one seventy- five it does n't matter if you do n't get it for one eighty -five but we have to be correct here

mhm

i mean at the end of the day there we can publish what you want to say like for austria like for for some other countries you can publish what you want you never get the cargo who cares

anyway

yeah

no i mean this is a quick good change you know just er full x xx of the

yeah

o kay

three er countries xx

good er m the retour sheet yesterday you have prepared and given giv- er are given to them what you 're say ing was

i did n't prepared any thing any more after the discussion because [S3] said he will take it over and i just ok 'd and settle that with your colleagues

that 's why i did n't see any thing

and i deleted any i delete all my things what i had now

so could

i 'm out of the game for me

i was

i 'm sorry to say

did n't know no pro blem no i i i told to [S5] and to [S4] today already i can er take take it from the retour sheet we have already for the weekend hh just gon na er change that a little bit for a complete week put the general things and and then pass it around for you to give to the of course the deadlines and pf

i under stood it also like that that you will do it so for me it was

to be honest you was going then one way he was going the other way and i was sitting there and say ing hm

for me it was not

one of you will do it but who i had to wait and see

for me it was clear that it will be [S3]

and exactly i had this feeling for you it was clear [S3] will do it and for you it was clear [S7] will do it so at the end of the day nobody will do it as usual hhh okay [S3] will do it

it is n't done yet but

[S3] will do it

i will do it

full stop

no no i i i told to [S5] and to [S4] this today already before the meeting

yeah

that i gon na start an excel sheet on that one

okay

cos i got the same expression i was unsure whether you will take to it or not but i said xx

[firstname26] 's back in one hour

pf i do n't care

yeah but you get the comments not me

did you talk with [firstname24] and [firstname19] also because they have erm [firstname24] er

i 'm not talking they have to do n't know

hm

but i but i actually er my ideal already regarding retour sheets and e rm production sheets is to separate far east and middle east

yes but not yet

cos i 'm pissed like hell when i saw mails like that from last week we re

hm

addressed to my self cos i 'm printing the ones and we everybody of us is finishing it

[S5] is doing it

okay

yeah for sure

and [S4] is doing it [firstname13] is doing it i do it and they got stuck at [firstname13] - [firstname24] or er [firstname19] 's desk

erm

yeah

let 's for this issue we have talked to er [firstname24] and to [firstname19] cos a lot of things to be transferred and to be splitted yeah hh they will start with a lot of things er already now as trail phase in january but then in february most likely i advised already to [firstname27] as well especially that they have not the filter [S7] any more yeah maybe in january but in february they shall go directly to the accounting not filtered by [S7] any more hh and [firstname27] well e r is already wave with the banner she wants have meeting with [firstname28]

immedi ately but this is not our problem yeah hh the booking sheet the production sheets for xxx all these things shortly in front of the movement we will tackle all this we will surely split everything already due to the p- er seating places total different offers

mhm

yeah so we will create based on the existing scenarios the ones for the far east we will split this and we will prepa re it as usual for [firstname24] and [firstname19] as they are n't able to do it with a here dear [firstname28] this is middle east we have our own pf then i have to advise mister

yeah

[firstname2] [lastname2] about

mhm

the bug booking sheet will not be that any more and that any more hh then we will go with a complete new form which also includes then to go with all of you about the lanes which are mentioned there about the traffics the same things we had now with the far eastern textile for taipei and also which traffic belongs in the calculation to what to china to far east and so on hh

hm

and this we do in one lot

mhm may i make an suggestion that we base then if we make we change the booking sheet that we find a way to base it on our planning sheets

feel free

why do you want to make that

to

currently it 's a lot of calculation yeah if you if you do a booking sheet it 's a lot of calculation i have my own excel sheets

yeah that 's true

yeah

already established

m hm

just to avoid to have to type in it a er in a in a calculator all the time the amounts of weight and hh change it in the original booking sheets and all this shit it takes hell a lot of time

mhm

and show now on the china desk the the new planning sheets we have for the weekly for the week are updated after flight departure so this is the real status which is in there er m and you can set filters or just copy paste it out with the and then sort it by o ri gin stations cos the houseable numbers and prefixes are shown as well which makes an fast and easy calculation sheet for a booking sheet afterwards if we change the booking sheets the outlay a little bit slightly

but this means that you have to update your booking sheet o r all your planning you send a fter flight de parture

yeah

yeah

and this is something i 'm not re ally doing really

he is now doing [S5] has the affix sheet

send to me

which is different er your

yeah

er this is something there might be a request from [firstname29] to update the plannings but i refused this in the first round as well er m i have

but then

bu- let 's let 's do it this way [S3] you can we have four weeks time easily the the removement will be hhh march that 's the only thing i know yeah er m you can in free time think about it prepare something which you can propose in one of the next e r sales meetings and see and say this is the form i would prefer yeah bear in mind one of the main issues is to advise [firstname2] about the production

yeah this one what we have now is requested by [firstname2] was requested like that from [firstname2]

yeah that 's why i 'm stopped all

you know it 's the question if you can change it or not

yeah i change xxx and seventy

that 's exactly what i said before i have i have to talk to [firstname2]

mhm

seventy different to me

yeah

if he wo n't accept to have din- difference or mhm yeah

we have the form it it 's easy er the only qu- question is do you understand it but we have changed other forms as well as you know hh but i have to talk prior to it that 's why i stopped you lately er when you 'd start er hong kong into the far east cos er this would be then er the first phone call what is up there and er so on

usually yeah

in a day

yeah

hey

[firstname28] told me i can change it and i want to

yeah

yeah

since when are you listen to [firstname28] yeah

that 's what i did

since when are you listen to [firstname28] especially it comes to organization and all the things yeah okay now propose what you have in mind [S7] can can can look what we have to do which is easy part er at the end of the day hh and then we see how we do it it must be workable with the maximum same time amount for everybody in the team and understandable for [firstname2] these are the two issues we have yeah

mhm no it 's just no mainly mainly for you two then cos we have an s- er er fast solution on the desk already established hm

hh okay hh er m something else hh so then er we can go over to point three erm just a rough overview what you think you will do on the year what you plan primary business targets i mean e r we do on the pier than the most things hh yeah so starting with [S5] your plan is to leave as soon as possible to [firstname30] [firstname30] soon we have the replace ment

as soon as possible i do n't know i mean that depend on how you x in finding some i believe that you you will keep up the place till you find someone interesting and this is understand able

yeah if er if it goes for this one you will be in two years still in the department i think but er

no no for me is fair i mean e r understandable

we will have a replacement for you latest by first of april middle of april so first of april will be your target date to leave to [firstname30] 's department

mhm

yeah i think this is fair for both parties and er one way or or the other

strange that you ca n't find someone

hh it 's erm

i mean timewise maybe it 's a bit tight

to to be ver- no no hh to be very honest i spoke with [firstname31] as well about this one erm er on the k web from [org11] there was a lot of in - house

mhm yeah anyway

erm where are supervisors from im port

mhm

people from tracing never works even in oper ation commercially forget about it hh hp two people but a lot of people even [firstname31] filtered directly before and said forget it hh there was from [org11] only the one guy from italy at the gateway no commercial background so it 's the same as i would take somebody from the operations here even the one from operations know this er is better so then we also had e r an announcement and monster

mhm

in germany b - the benelux and france hh it took them two or three weeks until er the change has been done from

marketing and sales to logistics so er if you want to open a bank here yeah

mhm

let me know marketing and sales people erm i have e r erm air troopers of the german bundeswehr with marketing and sales studies behind who has worked in sarajevo for years hh er you can have everything from me yeah nice pictures or whatever er if you need a new girlfriend let me know yeah it 's it 's it 's ridiculous what i have yeah but erm er the only the only interesting point there er i really have to say if you always think you are bad paid we 're talking of people with university degrees

mhm

yeah erm i know the salaries now

ts that depends on each xxx x x you know

yeah so er normally we should talk about decrease of salary for all of you hh yeah so i- it 's not that good as it always er looks like

do you know depends of experience and how long they are working on the same company i think

er there 're some people erm with a long experience

and the the pre- and then the pressure in the market is become became big ger

mhm

yeah for marketing and sales

to compare it to the area of to the xx x xx the airlines you have to see the the rating they get as well so can not compare the salary of what they asking you

yeah

arres- arresting erm the most interesting point in all this er the thing is for me hh what does marketing and sales mean really we 're talking about we have advertisements from people who er work at er h and m

m hm

er sending a back fuel station yeah this is marketing and sales i had even i talked with somebody who said yah er it does n't matter what you sell everything is the same

the same

er i look to it okay er mcdonald 's i 've sold mcdonald 's so i 'm from

hm

h hhh the variety from marketing and sales to marketing and sales is is really astonishing

yeah i mean

with this two arguments you can can er cover each job in the world i think

mhm

yeah maybe not a teacher maybe not i do n't know what

yeah sure you can

sure you can

but it 's it 's ridiculous hh but okay

teachers i do n't know selling a knowledge

it 's also selling a marketing yes

selling a knowledge

we have enough students out there on the phone every day

ah yeah there are enough students in this room former students

no no not not not not in that no no i did n't mean in that way er what i meant was

broken students

enough pupil to train and to trea- and to tell what 's really going on

that 's a second part i 've spoken then to some [org11] branches

hm

to be very honest we know from er from around switzerland much too expensive [firstname25] and also hh when we hired [firstname13] er the people who volunteered was er forget it yeah but that here er it was n't made to go for this round we had a lot of volunteers cos [firstname32] was lo- sending a lot of cvs

yeah

anyway

but erm either far too expensive or sec- or er were all supervisors also [firstname32] was thinking er this is good for us

o h interesting

yeah

italy no feedback spain no feedback i had spoken with [firstname33] [lastname33] even before it was on the k web he had a good idea but i said hey [firstname33] i think you misunderstood what er s- er sales desk means here cos [firstname25] [lastname25] we need in amsterdam i mean he was mainly our [org15] guy in once a while there

mhm

er it 's already too high erm i 've spoken to some in germany there is one branch who has somebody but not yet er uk and scandinavia we do n't have to talk about it

i do n't want erm let 's say this way i also did n't spoke to [firstname34] in france cos we have enough french guys e r in there yeah and erm hh i do n't know somehow with [org11] france i have a problem as everybody else in this room so yeah we have er i think a good good team there and we can cover france easily i spoke to some german stations and erm yeah there is one branch who has two or three people which i also would trust in but er not ready yet and the er rest of it erm the quality of people who the- those who i can imagine to do this this job with with taking over responsibilities and er decisions is already in some positions this are the people we all know e r and then the rest of the branch is is is sorry to say is crap what has come after

m hm

i mean i ca n't say it in this room as easily then i can take [firstname8] [lastname8] do his job nine to five going home and want to have more money yeah this is this is the feeling i mean er [firstname8] has some even better things said but er a lot of this is crap yeah

he knows already at least the traffic

haeh

he knows already the traffic at least

er yah he would have even benefits yeah but but you know what i want i want to express a little bit er pf i do n't care what 's the job er as long as i get the money and so on so there is no interest hh i have one very good thing and i will consider this but this will be your replacement yeah cos we need to have a work permit for this one and as you know this would take at least three months hhh yeah so i will ask for a work permit as of september or july cos you also wants to leave [S3] and er this situation is two years old now yeah we have discussed this so if i can catch this girl i will take her no matter yeah as we discussed last saturday as well yeah er m one way or the other we will have a solution er there 's er one outside solution there 's a possible in- in-house solution hh e r so we can cover definitely [firstname30] needs you two this time this is no discussion about it hh er we do n't want to send you away and e r e r we also i can not tell you yet how the job will look like in some weeks i had a discussion lately with with [firstname35] erm if this comes true then we 're talking about shifts for the sales as well including weekend

know people that

including weekend yeah so hh yeah that 's the status there but er as soon as

so you will decrease er ups or what

haeh

so as you upgrade ups to cover the sales shift or or you

do n't ask me yet

take people

no no this is just they they do the innovatiations on the gl

encore up

mhm

and er hh how the set-up will be is to the big variety still the same sentence if i would have hard facts i would tell you but er one big chance is that it will end up likely as this already to xxxxx yeah but mainly they still have to clarify this er situation fo r the hubs and for the relationship hh with [org11] regionization and so on okay so at the end of the day for you i will not note any targets hh survive the [org6] is erm to to the best convenience and hh no trips

xxx xxxx

reduce your holidays your old one hh that 's your targets for time being

well this is all i ca n't more and more

so y- you still still need peo- erm you 're still look- looking for people

i 'm still looking for people but the- i have to take a decision very soon yeah do n't start with your dresden leipzig people i need good people

ts

in airfreight not not these other ideas

no the one one i had in dresden actually is already going to new york

yeah and you i would not take him

and i

never would have told him to come here

exactly

cos he is too good

yeah no he 's too bad

erm in the [org11] world le- in between the [org11] world here

yeah but he is from no value for here

no defi ni tely not

no he 's a bit too stu pid

yeah

but i have another one maybe one in berlin

i gon na meet on saturday

who

[firstname36]

forget it thank you done already

okay

sorry i know him forget it yeah not in the my team full stop

hm he would fit i- in my point of view cos he 's he is really good right now

in your point of view not in mine okay any other ideas

no

okay

not for the moment

hh er m okay hh [S3] your targets is you 're staying longer you should have some targets

hm

i mean your your target number one is the one i should not note down found find a job in hamburg asap okay target number two

is number one target

as long as you are here

for time being i tr- i 'm still trying to get foot into hong kong and taipei bangkok and to get an overview there taipei bangkok will take some time for sure

and to

and things

so

solved and and i mean especially filter the way i like it and organized assume we 're gon na

okay

i wo n't gon na hav- make some changes in between the next two month or so for tai pei bangkok and for hong kong now

okay

finally going after the special agreements and so ever

yeah

i really hate that

to clean up af- after these two

clean up hong kong first of all

yeah i mean it 's nothing else

yeah

to clean up after these two

hhh

okay for e rm this area this new traffics shanghai it 's clear e r

just to keep it alive

shang-

when i took it and jud- judge from the rates and we just have to keep it alive and keep it in the same status to to improve or to

keep it as

yeah

develop something in shanghai i mean

hh there are there 're two cli- bigger clients we we we were we are tackling but this are not er yours or mine tackles er [org24]

all right

yeah

did you

hello

haeh

did you read the xxx cargo news weekly that we got

ja ja

[org6] might change his e r

ja

pacific e r hub

e r

from xx

warte einmal ganz kurz

xx

yeah to to guangzhou

into china

uhu

sorry

this can be something for europe

okay super dan ke ciao

those through [org6] a very interesting out of china out of japan

this is what i what i sent you alrea dy

yeah yeah that 's that 's one issue

yeah

we have we have asked [org6] anyway for a diversion whatever from tokyo to can we use the plane hhh okay but erm i 'm back for shanghai [org24] might be a boost er [firstname37] has offered on e r manuals and [lastname38] but these are both accounts on my shoulders hh erm for taiwan we will buy or at least tr y to buy formosa please

okay

we go definitely for it hh i spoke to x this morning as you know and for hong kong we have to do something hong kong clean up first what we have and we see with this space load and then frankfurt cooperations frankfurt and the [org17] it might be that we lose [org17]

to frankfurt

it might be that [org11] lose [org17]

why that

why that

[org17] far east is fed up even though that not each shipment is taken in hong kong on pallets out of the warehouse everything is controlled fine still then they have thefts [firstname39] is partly hh his er security officer is standing to next to each pallet which is arriving in hong kong hh yeah [firstname40] [lastname40] has stand there [firstname41] [lastname11] has stand there even [firstname39] [lastname39] has spent his time next to the pallets hh upon delivery thefts and it 's only hong kong so [org17] hong kong is fed up this is my status i have from [firstname39] [lastname39] i will know more after lugano it 's nothing to do with [org11] lugano nothing to do with [org15] we do a great job but with [org18] they had no thefts in hong kong hh we 'll not maybe lose [org17] completely if you ask we will lose the biggest part the hong kong and then the volume 's different

o kay

and you can forget about anything then we lose it

and this we have er that 's

there 's some thing else behind

the thefts are in lugano

no even if [org17] hong kong wants to have [org18] back that 's all

hm no

otherwise they have to pro- would have to be able to prove it

mhm

the theft somehow

they can prove the theft the thefts are there that 's the only point they have we are faster than [org18] we are cheaper than [org18] we do the same service this is this is no problem the problem is purely they have always thefts and they had no thefts with somebody else

have we ever proposed to transfer the unit into xx

hh they do it in the meantime they take with the unit after arrival security officer put it in [org11] video camera has break down every piece is okay delivered thefts so it 's it 's in lug- it 's it 's in luga no we all know hh but the er question is er the only explanation i still have is somebody at the factory knows that in this boxes for hong kong whe re the good things are from [org17]

yeah sure i mean

but he do n't know which box is for singapore or whatever or

that 's the only way

i do n't know and e r you will never find a proof until you ca- er

but

but i thought the lugano was wrapping now the the cartons and reweigh it and before they build up

hh i will speak to [firstname42] cos we have e r copied not copied in any more for four weeks now

yeah

yeah and and as you know i spoke to [firstname39] last week and you know i said to him i asked him feeling we lose it very soon and you know [firstname39] is very careful with this er kind of expressions yeah

that 's strange

he 's he 's himself do n't know what to do any more

yeah

yeah and he 's he is er hh he is also er one nice sentence he had in there maybe i should tell you hh e r he had after some mails from [org20] which you will know e r and [org11] - [org15] and so on hh er he told me he has er had tough words with [org20] yeah and said forget [org15] that also er [firstname43] er i was astonished that [firstname43] had only this one big mail sent to us i spoke even to [firstname43] and said f- stop shooting [org15] i 've known the set-up myself you know it it 's not in luxembourg it 's [org11] nothing else yeah

and you mean [firstname43] knows very well how it 's going there

it 's all true

yeah

yeah but er [firstname43] ha- just wants to cover his ass

yeah that for sure

by the way [firstname43] is coming beginning of february via luxembourg

can i have holidays

okay

er no no no no okay er [S4] you 're the head of department then

[firstname43] what [firstname43] [lastname43] or

si

yeah

no no no

yes yes yes yes

i 'm not there anyway so

yes yes yes yes yes yes hh radio [firstname43] radio [firstname43]

no no

i did

i booked him on a flight of t- back to hong kong on the fifteenth or so

yeah

fifteenth of february on something around i have to check it upstairs

make sure where does he go xxxx check with [firstname44] which appointment he has er what is he coming hh no problem if he arrives in luxembourg at fourteen hundred and he leaves at fifteen hundred but i do n't want to have in my office hh er

i do n't know yet

o kay we have to find out

i just know the date when he 's coming from hong kong to luxembourg and i know the light date when he 's leaving

but on the sixteenth so

you take care or i take your idea from yesterday

who

no

yeah then i will talk to [firstname45]

which idea from yesterday

then i will talk to [firstname45]

no no no no

up to you

did you hear the story

so who

he was fearing yesterday [S7] and me we have to talk a little bit hh and then i by the way there are rumours you will hire [firstname45]

a h yeah yeah that 's right there 's a rumour going yeah

yeah these rumours are in yeah

e r

i know

my heart attack was visible

hey what do you think from me i mean i 'm a bastard in lot of things but er hey ready [firstname45] we do n't need

these rumours are are ticking yeah

yeah forget it

yeah

yeah hh i can stop this rumours official here

have i heard

[firstname45] had not even ask ed

er well he he was doing er a n japan korean xxx in stuttgart or wherever hh was something

okay

workable you know hh

o h he was also i- in former times doing the india

certainly he was asking [S5] was asking [firstname13] he was asking me

but i guess he was inter est ed in

yeah

rumour 's talking that he would be inter est ed [S1]

okay to be very honest [firstname45] has all the abilities you would need commercial knows the system knows everything would be a fine and easy replacement i 'm not sitting with him in one office hhhh

no you 're not

but there are five people sitting there and these five people i want to have as a team yeah which is two of them plus [firstname13] plus two newcomers mhm not even considering you both [S3] for a longer time you [S5] will have the fun for two three weeks and then hh we trans fer to another department so i want to have a team and i need a team and they need to work together yeah a lot of changes are coming yeah the work will not decrease there are lots of things to be done also as from april lots of changes in-desk onigs- organization time management et cetera pp so i need people who can work and not hh only play radio hh okay hong kong hh we will see which w- we have to wait for the [org17] but then er [S3] i will send you in f ebruary no not february we have no chance cos everybody is nowadays as soon as possible you go hhh for some days down to frankfurt yeah okay [S4]

well as we discussed already kuala lumpur we have to fix kind of bsa there

also i have now to wait for [org16] and what 's coming back after this nice action from their xx

ooph

sorry

yeah

o kay

apart from that yeah i keep all the the other business alive australia you know pf i do n't know if there is really something that we can still do

yeah

but er from the organigram i guess we saw the lot of e r

mhm

lost account ma na gers so i do n't know what they 're playing there they 're wan na go back to all the the plane they lost er last years

by the way

no idea

one there was one mail er m i always wanted to ask and i always forget it with [org21] building sh- is it now er cancelled i saw this mail from from [firstname46] [lastname46]

yeah

con you can cancel the special rat ing with it

then i cancel that it 's a special one

yeah and hh

but i said i would check if it 's e r as well valid for holland or not holland or stockholm

yeah

is from e r

but we lost that was which is also is the way i think it was x x and

x is lost since er one year

since a while yeah yeah but i say i th ink i let it still inside

yeah because e r zuerich still wanted to keep it alive for some [org22] fastshots

cos no one was to concern me and [org22] was a shipper

okay the therefore i did n't delete the the [org21] bui lding maybe you will have som e erm something

hm

yeah

[org21] building yeah hh i have to check the the two first cancel on [org12] but i do n't think that we get a cargo from er scandinavia any more so

yeah

and just let me know if i should cancel or not

mhm

yeah

okay

cos it 's anyway the decision maker is er zug in er in switzerland so we have to decide who

yeah

to cancel it the cargo will not come from er stockholm any more

okay hhh

and er

er m original erm wa- i i had in my mind to make a in march a trip with you to australia

mhm

but seeing all this changes now does it make sense

mhm

hh i would say we postpone this to autumn anyway this would be then with all the changes the better one hh and if somebody has a need we ask [firstname15] [lastname15] to come to europe

i would prefer this option cos

we go and we and we target ourselves direction september october to go to australia

mhm

as last chance then we have will some time to see what is going on there

mhm

yeah i think it 's maybe maybe the better one anyway you will you 're in the holidays anyway down er down under

yeah no problem

no

not any more

n-n

thought you would would be there

no with my wife 's pregnant i prefer to avoid that

a h confirmed now finally hey yeah yeah yeah

ah i told you

now i will avoid that

but are n't you two years in front of your life plan anyway

con gratulations

yeah thanks

here the same

own fault

con gratulation

own fault

thanks

when it will be

hey [S5]

eight of august normally

eight of august

need to do something cheesy

yeah let 's have beer on thurs day evening yeah

[S5] we 're doing already we 're moving out of the department

yeah in

moving

that gives us getting some good chances

but i told something

to [S5] so on thursday we will sit together so you [S5] and then

hm hm

xx yeah and er look what we can do here yeah

of course

heɪ eɪ eɪ so ki- kiddies ' corner

so yes and that 's

kiddies ' corner

kiddies ' corner

so your wife stays at home you can work er eighteen hours a day still

no that 's why a trip in autum n is possible of course but

yeah yeah we have to see which date yeah er no worries

we have to see

maybe at one mhm

er m you have seen that the absence planning is already for the whole year in there yeah so i would give a tip if you

i took my ones already inside

she has already december in there so

okay

yeah okay

just mark possible that i will take due to

no august

and then mark four weeks then we all know that in this time you might be ge tting daddy er and then er we all know that we have to look for this one

yah

mhm

yeah unfortunately it says on the eight of august

the date is yeah

yeah

think i also checked all the dates also where i go on holidays

tja

aɪ sasa

what is more important than asking mummy [S7] what is more important being

daddy or going to the family in portugal

hm

yeah so bad luck [S7]

oh we will see

so your holidays are de pending

we will see

from the date of birth of er [S4] 's baby

all all my all my holidays are

hm

yeah all o h no no no the one on the eighth of n- er november i can confirm already

we can discuss that er

e r

o h great thank you very much

er erm the one day yeah erm

ju- just to keep you updated in that one [firstname47] [lastname47] is becoming fa- will become father now either end of january or beginning of er mid of latest mid of february

finally

finally

yeah

tried a long time

yeah i think that 's true

i really have and if these words are true for him it 's really true

yeah

okay

he will be the next one and and [firstname48] 's wife is a- is as well

is the second one yeah i know

pregnant again for a second while for a second child i think

okay be prese- present hh okay then we see with the trip er m

then we might sh- send [S5]

that 's why i would have pre ferred march but

[firstname47] has already something

hhh

with all the changes we have yeah pf

it makes it makes

reorganization in march er in in in in march

it 's not really possible i have to some vacations who take [S5] as well we have the trainee people we have till yeah

this is priority number one

this is priority number one

yeah

then you understand why i 'm saying please try for two thousand five not to start with sixteen or fourteen or ten days of holidays

hm

yeah cos we we are hindering yourself i mean this year it 's a little bit special but hh

yeah i know

so this year go more holidays

er m business trip to china

[firstname13]

[firstname13] and when any idea already or

ooph er i 'm waiting for som e strategic decisions from [firstname2] m ost likely not before march and most likely in april may depending all okay

no i was looking fo r the dates cos er march you 're saying not but i mean er

ja- january is more or less gone now

january febr uary we are x xx we most probably have to er

you 've

give a help for march a gain

yeah hh you start

xx

taking your old holidays as from the twenty-second and together with [S4] [firstname13] takes her old holidays hh more or less the complete february is already gone with getting away old holidays

mhm

that 's what i always say we 're we 're blocking ourselves completely with with this huge amount days so erm march we have the reorg-

she she want to work like in US or what fifteen days holiday hh it is very

no

yes

no no no no see it see it er [S5] what i 'm saying is see it with [S3] see it with me see it [S7]

hm

of course no

we have started the year with with er i 've started two thousand three with zero days and then these twenty-six days we had this year or something

we all xxx here

i was going to two thousand four so it was z ero so it was minus one already

yeah

yeah [S4] you started your two thousand three with i do n't know sixteen days

sixteen day

and you had now on the first of january how much

sixteen

s- exactly you see you ca n't take it in one year and it 's enough and this year we 've twenty-nine days due to celebration days

mhm

we have yeah it 's just we have to break it one year i am not saying i want to have zero at the first of january to be very honest i hate this er as well hh but to keep five days after let 's say october

this is still quite normal

cos you normally you you in october november december you do n't go for one week or nobody would sign you one week holidays even though it 's for our department low season but er you know even in the management it 's the high season and er nobody should be away and and so on but you go one day or two days but you need some days reserved but if you start with five days into the new year 's old days hh these are normally gone then over your christmas time o r you said okay get rid of the old holidays it 's in this scenario if you [firstname13] and [S4] would each of you would have one week yeah old holidays you would take one in january then would be two weeks then you take one week everybody gets rid of it that 's it 's simply t- you have to break it one year so this year [S4] but i think especially with er getting papi it 's not a big issue this year i also will sign more or two weeks for this one

hm

if you need it yeah you x x x

you get additional days i think even for that

yeah

i do n't know how many

but it 's not so much right it 's e rm only two

two three something like this

i think two you get only

so thirty-one

[firstname19] said something like three

i think two oder or three i 'm not sure

[firstname19] said some thing like three cos he will

twenty-nine

can be also three

yeah yeah [firstname19] will also become dad dy

he will be

mhm

chief over thirty now i this is the second child

it can be that it 's three

cos it 's was it 's per child or something what [firstname19] said

hey no p- no no ideas no ideas please

it 's not per child

e r one one is enough okay

no second one no se - hey you just end and everything is fine for your first one yeah so no no second one

you need to go you need to go

no one is enough right now

hey

on thursday we go with [firstname49] er you take the knife i take the er hammer so pfk no

no chance hh so this means you have sixteen days old holidays twenty-nine days new holidays plus three additionals fifty day holidays [S4]

you know three

i thi- i i 'm not sure but i think it was two

i 'm planning to move end of er october

[firstname19] sai- [firstname19] said something about three

dəʃ

hh

cos he said he has already twenty-nine or so he took three more than everybody else

who

[firstname19]

twenty- ninth

offi- official is twenty-nine

twenty-nine we have all

official is twenty-nine this year yeah

this year

er yeah this year but

the

and then you add two or three more

he said

he said something like three i guess in addition i do n't know

the only good thing is he he 's not planning to move to get the another two days holidays so

i do n't know anyway he does not

oh- oh oh-oh

hey hey hey hey hey

still thinking about six months this is o ur timing but i do n't know

aha

that 's the next thing i 'm waiting for

that was a good one

but okay as i said i 'm just in the mood to look for people i can replace anybody and as i said er very tough to [S3] lately

yeah

the contract is forwarding agent no other description

mhm

and to be very honest i checked this yesterday with [firstname31] it 's forwarding agent for every body no matter if you work at the warehouse on the shifts or something else

mhm

mhm and there will be this year clear how the xxxx coming from [firstname31] how and what to tackle after this mess especially christmas and silvester will be full working days nothing any more from the company after all this hiccups

what i

not again

a h now they wake up now they wake up there was a huge discussion about how to to handle christmas and e r thirty-first of december

yeah and [firstname31] decided every department should look find their own

yeah okay

when they want ed

and there was

then a lot of discussions and a lot of this and we had agreed to a certain procedure but then hh after people recognized how the procedures really was there was a lot of discussions as well also within our department cos somebody misstand something wrongly so more or less [firstname31] will give this clearly then later on we will this year most likely handle christmas and thirty-first as per the law

which is normal day working

and that 's a complete day

complete working days to stop any discussions cos this discussions took more half a day off

yeah

yeah

still

exactly so these half day you get free from the company and the some hours additional from me you will not get any more but this will be a regulation for any- everybody then hh okay i still am little behind in my schedule er m er [S7] what are you planning for

what

two thousand and four

okay

that 's a joke question huh thank you very much

okay yes

come on you should now in preparation for your psa to learn each traffic of this department to the best knowledge

sure

and work harder and faster

sure mhm

show me in the morning

start like this

not starting like this but this should end up like this

you know the way is in basel it 's already clear no salaries increase ment

yeah yeah i know

the company is increa sing

but it 's basel

no

it 's a different

you get each year an increasement of your salaries which is paid by the company

yeah

if this is a law something else

depends some days yes one year no

yes we had done it every year

no the index n- was not that high every year

last year the index was er

talking about per se but each year was not an index

last year what was the index last year

same like er u sual between two or two and four

twenty-five

between two and two four

was the index

last year yes

the same yeah

two point five

more or less

this is what you got but what was the index

sorry

what was the index in luxembourg

go ahead

as far as i know it was one point five per cent but the company has decided already pri or ly

yeah

to cover two point five per cent and you all received this two one five per cent

of course

i mean er this is er in relation to er to the agreements with the law and the governments on the countries i mean er

yeah but this is something the company has to pay they has to pay but they pay it as well and this is paid by the company so everybody of you got in germany in france er the the union 's fighting for one point four per cent salary increase ments every two years

of course you have a salary and the and the company have to pay additional

mhm

and this you have to see as well yeah so

hey i 'm the first one to say you do n't have to expect a salary increase each year i mean if i go outside and i listen to the hubs and to the warehouse and to everywhere i do n't know what you say have no increase d i mean guys this is not a the work it 's er yeah

yeah

yeah they 're why why aren- why is nobody leaving

x sometimes

haeh

why is nobody leaving

that 's it

cos there is no jobs outside

there is no- not only no jobs there are jobs outside but they are not

that 's it

that good paid

er yeah we talk of that yeah

yeah

mhm

that 's it

and why do ha- we do have such a low fluctuation why is nobody from you considering to leave aside to another department you will not get this money and that 's someth ing you have to see

mhm

the company is paying from the very first day very good salaries

of course

or quite good salaries hh in overall and er

you know there is sort of difference between people and this is not understandable but okay there is no problem i think

yeah

that case to this case hhh hh

hh you will have always i mean things

yeah this is clear

yeah for sure sure

and also it belongs how m- long you are in the company and so on

hh yeah mhm

how long you are in the company now

you do n't want to know

i i really do n't know

this year it will be twelve years here

wo w

but it 's not the matter i mean if i felt for me i obl- dou- double my my salary when i entered twelve years ago is normal if i enter today i will have a let 's say twenty per cent more salary than when i started in ninety-two which is normal

yeah yeah sure

the people which are coming now

do could it be erm i do n't get that and i do n't get this difference between here and first floor or second floor pf i do n't know

and this is exactly what i meant about people now working at [org11] where i say i do n't want to take these kind of expert clerks cos this is not what we need hh i have no problem to pay

yeah

mhm

people as you know i 'm the the last one but you know that the decision is not by myself

m hm

i can steer it a little bit in future but you know the decisions are in basel not from my desk but this way the younger generation it sounds silly and that we 're all around about thirty here a little bit higher they just want to have first the money before they do anything and this is a problem that 's what what i turned to express also with with the example [firstname8] i mean [firstname8] has some

yeah i think

do n't want to g- say something bad against [firstname10] but he has very some good sides but this is exactly this picture he gives i mean you know he is different than the way he he e r he looks e r to the other colleagues or other colleagues see him hh and this is what

it 's not only you i mean in germany is very simple i mean you explain to somebody

we do n't need

that he has to get a forty-five per cent tax ing from your salary in germany and he is coming to luxem bourg it 's only thirty-two

[firstname43]

yeah

tha- that 's right i i i ca n't believe that you do n't find someone single in germany that is inter est ing you know

yeah

h hh

although that you said yesterday people are frightened about that as well so that 's a kind of a

nobo dy knows what

i guess in germa ny is another problem still you have in germany quite another problem that 's why normally when it 's announced in the intranet normally the ep- e r from the situation you have now with [org11] and [org15] there should come er cvs in

they 're not coming since one year it 's also clear erm i spoke yesterday to [firstname50] to have [firstname51] and said yes i would have somebody i could send to you and i would but sorry this would ruin my team cos everything else i have is also crap and those people who are quite good they will not ask they will make everything comfortable they will go to the [lastname52] s to the [lastname53] s and say

hm

er what is this job a h do n't go and they are lo sing and er e r the management already it start

that 's typical

that 's er a lot of things

the problem is that that it starts of the management level cos they do n't tell their people what 's going on

ooph the problem is [S3] and this is the only i fully agree to you one hundred per cent but i 'm fu- you know my sentence as well it 's more than time that even our management is taking decisions i mean since two years we do this we reorganize we will this their work is changing yeah i mean i we are all annoyed

mhm

we are all fed up i do n't wan na say the other word i recognized lately that even people what i think or thought they are still good motivated are fed up

hm

yeah erm i try to be er optimistic as as much as i can be i have a perspective yo- you know but er pf i 'm fed up myself what what shall i hire now what shall i hire

well just another a projection on your career

[S5] best erm to all of you what shall i hire now i have one corner for how is the job in one year booking reservation call center let 's name it the worst scenario in shifts hm

then they will just look for the person in in the department

and then i have the other edge and then i have the other edge

yeah

overruling rights about all everything lane management trade lane management for your lanes

yeah good idea i know

so in between there today 's sales is somewhere in between this yeah but in between these both corners we will end in one year what kind of people shall i hire now

hm

i 'm raising this question [S7] knows this er when i get a frustrated er thing hh i can hire people from the warehouse cos i can train them easily within two weeks for booking reservation

yeah but then it

and watch ing a screen and doing this

no

and they will be happy about it and i have to pay one thousand five hundred euros less than to the normal salary you have today or i hire somebody with a real experience comes here yeah would be good if you go one way after one year er i can fire him her whatever if it 's booking reservation we need the decisions from basel and not only from our own xx we need it to be very honest from our top management since two years there is nothing since two years hh we do nothing since two years we are sitting and hm what shall we do and not not only we as our department i mean the complete company

yah

yeah

no in this case i will concentrate on somebody for the operations i mean which er knows already traffics if he start now to be er only booking reservation afterwards then i still he already told me one step i mean we can be a xxx

yeah but if if you need somebody who knows the commercial market who has market knowledge who knows to do his carriers

but this to learn you know i mean

hh the other side is easier to learn hhh

yeah of course

i had yesterday discussion for example with [S4]

mhm

and he is vice versa he says commercial

hm what

it 's easier to learn operations or

m hm

the operations you have

m hm

to to know on a daily basis

hhh

er i do n't agree

it 's more difficult to get a knowledge of the market er on which you have to be concentrated or on which you have to concentrate

yeah

of course

but this guy which is coming i mean er he 's gon na start like you and me i mean first you was er doing operation of course i was doing operation and afterwards well you was in contact with people and you get their feedback you got to [S1] i give you here the feedback so

yeah

till the moment you did n't know

but the other way around it 's i think easier

yeah

if you have the knowledge of the operation but big knowledge of the the airfreight in the commercial part

m hm

it 's easier to learn within two three months easily the operation things

ah yeah for sure i mean er

also

do n't forget

i think so

do n't forget one point if somebody 's coming from the outside if it 's [org11] outside or whatever

mhm

it 's fresh air in the brain we all are in tracks

yeah of course this is on the i mean you just have to to think one thing also is that till now you have given chances to operation people on the department now you want two people from the outside so people inside get frustrated

mhm

and maybe when they work the same way they were working before or just stop in production the productivity o r whatever

expecting some thing

yeah okay but erm one way or the other i mean there 's no decisions yet er taken but erm one way or the other

general for sure i mean e r i i think also that it is gon na be okay to have somebody from this area to have some other ideas

yeah

a good mixture

i know er maybe even somebody from the competition maybe you know ooph

er normally a good mixture is better

exactly erm somebody er especially if you think about er cooperation with frankfurt

mhm

but a lot of cargo will not come to luxembourg so the value of knowing luxembourg as a very special

somebody from frankfurt

operational x

mhm

they know everything here perfectly yeah no doubt about it but this is not the way it works in frankfurt this is not the way it works in a normal airfreight

mhm

yeah this is a total special way and if we consider that a lot of cargo will not move via luxembourg any more yeah erm s- strength like [S4] has for example developed in in time virtuality yeah er and those are for more value

we trade and x x x

i have no problem i 'm no- don- do n't get it wrong [S5] i have no problem to train somebody

no no i 'm always

funny but this virtuality because the virtuality he has with [org3] was part it but [firstname54] is going to ams terdam di rectly and now he has a image i wonder

mhm

which for the time being is not big issue so i do n't know what you want to try to develop afterwards you gon na be increasive by a hundred per cent or two hundred per cent but er hh it 's very it 's very funny the more virtuality on the pro ject of the air border and so on you know because what you you said before from your trade lane manager to the booking re servation xxx

yeah

some- somewhere in between that 's that 's is still the problem other wise we could start m- much easier and much much faster hh

so the

yeah it 's kind of xx

we 're running behind that 's why since since months you see no development from my side as well i stopped it cos i do n't know where we 're heading to i see e rm most likely the way

yeah

but as long as not confirmed from basel i will not start things

mhm

yeah i will rather concentrate on the things we have today and then to continue the things and then develop those

hm

but who will start already with frankfurt very soon paris will be profit center next month most likely and then paris will change completely

i know

not the people not the relation but the system and then they will wake up as well a little bit and then

i mean see it see it with frankfurt after six months [firstname4] has turned completely from a pure [org11] guy and [org15] is something here he is now i mean the last [firstname5] [lastname5] you brainwashed [org15] man

yeah

yeah but you know in relation to paris i mean er paris itself is still at a small hub related to [org11] so if [org15] we can profit and is now xxx xx planes

[org15] will have as

[org15] will have no small hub in relation to [org11]

no no [org11] people [org11] paris have a small so-called hub with four persons which is running out of the [org11] team for yeah yeah for local

we will rent a total di fferent building in paris

for local things

as [org15]

yeah but in this meaning

and paris consul has to clo- be closed

okay but be- between the moment of [org15] paris we can profit they will not send any more their flat rates well this mean that [org11] paris will give more cargo to their own small hub to treat directly with x xx

marketing and sales

with our justification you know the justification of our you know

m- marketing and sales in paris

mhm

in france and this learned lately let 's say it this way and then and then in the course of the last monthes hhh has a huge problem with the net rates cos you never know what they can debited [firstname55]

[firstname56] [lastname56] are request ing than more than one year to have menu air rates the only one who refuses this is [firstname57] [lastname57]

yeah but i still i still ca n't believe that he is making out a profit between what he sell because he 's almost at the net rate

but

ur

th- [firstname55] has a problem he can not sell in the market cos he never know will i get debited this as one euro sixty or at just two euro hh

mhm

he want to have a fixed rate that 's it

yeah sames are xx o r sales rates adjusted rates or

yes

and [firstname56] that 's this [org11] has requested a long time and the only one who refuse it was always [firstname57]

yeah

so this is part of the the problems between [org11] and [org15] paris

hm do n't think it 's

there was a meeting regarding that i think just after the christmas party

that 's why we suddenly have within four weeks in profit et cetera with paris cos this as soon as they are profit center e r they can issue the manual so we have xxx in february some itp rounds

mhm

yeah hhh okay something else

no

so then we can close it hope you have enough material

enough tapes

in a good way

plenty

the two and half hours or three hours minimum i think we tackled so erm

thank you

whenever you have er questions at any time feel free to come back to us

thank you

yeah and

thank you all very much for allowing me to do this

yeah

you kno w all the nationalities here represented dutch german spanish

yeah

spanish

german

french

german german german

german the guy was the

french

french

dutch

dutch yeah

for [firstname10] i think she knows very well i am dutch i am dutch i am dutch i am dutch

no i told her yeah so hh whenever you need something feel free to come back

i think i ne- will need some time to process

erm

if you go through all the the words the terms yeah if you have some erm feel free to ask

thank you

yeah

mhm

okay so